After taking them down to research what it referred to as a “cybersecurity incident,” TaskRabbit’s web site and app are again on-line. The Ikea-owned platform for on-demand labor additionally posted an update from its chief govt officer Stacy Brown-Philpot in regards to the incident.
“Whereas our investigation is ongoing, preliminary proof exhibits that an unauthorized consumer gained entry to our programs. Consequently, sure personally identifiable info could have been compromised,” she wrote.
Whereas Brown-Philpot mentioned that an out of doors forensics group is at the moment working to establish what info was compromised and can notify all affected customers, she urged the platform’s prospects and suppliers, referred to as “taskers,” to observe on-line accounts for suspicious exercise and alter passwords in the event that they used the identical login info on different providers.
TaskRabbit will add a number of new safety measures due to the incident. Brown-Philpot mentioned they’re engaged on methods to make their login course of safer, cut back the quantity of information retained about prospects and taskers and “improve general community cyber menace detection expertise.”
The corporate will proceed posting updates to a dedicated page on its website, which additionally features a FAQ for taskers who have been unable to finish jobs whereas the app was offline. TaskRabbit says individuals who have been compelled to reschedule or cancel duties will probably be compensated.